Part A – General Terms of Service

1. Introduction and Acceptance

Welcome to WooUseful.com! These Terms of Service govern your access to and use of our website, customer account area, checkout, documentation, downloads, plugins, software updates, license keys, support services, email communications, and any related services that link to these Terms.

By accessing the Website, purchasing a Plugin, downloading a Plugin, activating a license key, creating an account, requesting support, or otherwise using our Products or Services, you agree to be bound by these Terms and by the Privacy Policy and Cookie Notice included in this document.

If you are using the Products on behalf of a company, client, organization, agency, or store owner, you represent that you have authority to bind that entity to these Terms. In that case, references to “you” include both you personally and the entity you represent.

If you do not agree with these Terms, you must not purchase, download, install, activate, or use the Products.

2. Who We Are

The provider of the Website, Products, and Services is a Romania-based PFA, registered as a sole individual trader, operating commercially under the names WooUseful and PHPVibe. Full legal, business, and contact details are listed at the end of this document. What are team does is develop PHP, WordPress and WooCommerce plugins and websites. We intend to help online store owners, developers, freelancers, agencies, and businesses improve store workflows, order handling, analytics, customer communication, administrative productivity, and related e-commerce operations.

3. Who May Use the Website and Products

Our Products are designed primarily for business use. By purchasing or using a Product, you confirm that you are acting in a commercial or professional capacity, such as a store owner, website administrator, developer, agency, freelancer, consultant, or authorized representative of a business.

Some visitors may access our Website as private individuals. If mandatory consumer protection laws apply to you, nothing in these Terms limits rights that cannot lawfully be excluded.

You must be at least 18 years old or have legal capacity to enter into binding agreements in your country of residence. You must not use the Website or Products if applicable law prohibits you from doing so.

4. Definitions

Term	Meaning
Website	The website located at WooUseful.com and any related subdomains, account areas, checkout pages, documentation pages, landing pages, support pages, and product pages.
Product or Plugin	Any WordPress or WooCommerce plugin, extension, add-on, code package, downloadable file, update, module, template, script, documentation, or related digital item provided by us.
Services	The Website, checkout, account area, downloads, license activation, software updates, support, documentation, emails, communications, and other services provided by us.
License Key	A unique key or account entitlement used to activate downloads, updates, support, or other licensed benefits.
Customer	A person or entity that purchases, downloads, installs, activates, or uses a Product.
End Customer	A visitor, buyer, account holder, or other person interacting with a Customer’s own WooCommerce store where a Product may be installed.
Personal Data	Any information relating to an identified or identifiable natural person.
Telemetry	Technical, diagnostic, analytics, behavioral, form-interaction, or input-related data collected from the Website or Product where such collection is enabled and permitted.

5. Accounts, Orders and Checkout

To purchase or access certain Products, you may need to create an account, provide billing details, complete checkout, receive a license key, or access downloads through a customer area.

You agree that:

You must provide accurate, current, and complete information during checkout and account registration.
You are responsible for maintaining the confidentiality of your account credentials and license keys.
You must notify us promptly if you believe your account, download link, or license key has been accessed without authorization.
We may refuse, cancel, suspend, or limit an order if we reasonably believe it is fraudulent, abusive, unauthorized, or contrary to these Terms.

We may use third-party payment processors to handle payments. We do not store full payment-card numbers or CVV codes on our own systems. Payment processing is subject to the terms and privacy notices of the payment processor used at checkout.

6. Plugin License and Permitted Use

Subject to your payment, license plan, and compliance with these Terms, we grant you a limited right to download, install, activate, and use the Product for the number of websites, stores, domains, clients, or installations covered by your purchase.

Unless your license plan states otherwise, the license is personal to you or your business and may not be shared as a general download library, resold as a standalone product, or offered to third parties as your own plugin.

You may use the Product to build, manage, or support your own store or client stores within the limits of your license plan. You may make reasonable backups of the Product for your own operational use.

You must not:

Sell, sublicense, rent, lease, lend, publish, or distribute license keys except as expressly allowed by the applicable license plan.
Remove or obscure copyright, attribution, license, or security notices from Product files where those notices are legally required or commercially necessary.
Use our license systems, update endpoints, support channels, or downloads in a way that overloads, scrapes, attacks, bypasses, or interferes with them.
Use a Product to violate the law, infringe rights, send spam, collect unlawful data, bypass consent, deceive users, or harm a website visitor or customer.
Claim that you authored, own, sponsor, or are affiliated with our brand or Products unless we have given written permission.

7. WordPress, WooCommerce, GPL and Third-Party Components

Our Products are designed for WordPress and/or WooCommerce environments. WordPress is distributed under the GNU General Public License, and WordPress.org states that derivatives of WordPress code, such as plugins and themes, inherit the GPL license. Because licensing can involve legal nuance, this section is intended to clarify our commercial terms without limiting rights that applicable open-source licenses may grant.

To the extent a Product includes code that must be licensed under the GPL or another open-source license, that code is licensed under the applicable open-source license. Those licenses may give you rights to copy, modify, or redistribute code under their terms.

Our commercial license, account, paid support, update delivery, private downloads, license keys, brand assets, documentation, design assets, product names, logos, non-code materials, and hosted services may be governed by additional proprietary terms to the extent permitted by law and by the relevant open-source licenses.

Our Products may include or interoperate with third-party libraries, APIs, SDKs, services, payment gateways, email services, analytics providers, shipping providers, WooCommerce extensions, WordPress themes, and other components. Third-party components may be subject to their own licenses, terms, privacy notices, limits, pricing, and availability.

WordPress, WooCommerce, Automattic, Google Analytics, Google, and other third-party names are trademarks of their respective owners. Reference to a third-party product does not imply sponsorship, endorsement, or affiliation unless expressly stated.

8. Updates, Compatibility and Availability

We may provide Product updates that include security fixes, bug fixes, compatibility adjustments, feature improvements, translations, performance improvements, or other changes. Updates may be available only to customers with a valid license, active subscription, or active support period.

We aim to support current and reasonably recent versions of WordPress, WooCommerce, PHP, and common hosting environments. However, compatibility can be affected by themes, plugins, server settings, custom code, caching systems, object caches, security firewalls, payment gateways, external APIs, browser changes, and platform updates.

We may modify, suspend, discontinue, rename, merge, split, or replace a Product or feature. Where commercially reasonable, we will try to avoid abrupt changes that materially harm active customers, but we do not guarantee indefinite availability of any Product, feature, integration, or third-party connection.

9. Support and Professional Services

Support is provided for the current, latest version of the Product and only for customers whose license or support entitlement is active, unless we voluntarily decide otherwise.

Support normally includes help with installing, activating, configuring, and using the Product’s built-in features. Support does not normally include:

Custom development or custom design work.
Fixing issues caused by third-party plugins, themes, hosting providers, malware, custom snippets, or altered Product files.
General WordPress, WooCommerce, PHP, server, email-delivery, tax, accounting, SEO, legal, GDPR, or business consulting.
Debugging older Product versions when the issue is fixed in a newer version.
Guaranteeing compatibility with every possible plugin, theme, page builder, checkout modification, cache, payment gateway, shipping setup, or hosting stack.

If we access your website for support, you are responsible for ensuring that the access is authorized, temporary, appropriately limited, and revoked after support is complete. You should back up your website before giving access or applying changes.

10. Customer Responsibilities

You are responsible for your website, your store, your business operations, your legal compliance, and your decisions about how to configure and use the Products.

You must:

Comply with laws that apply to your store, customers, marketing, privacy, consumer rights, taxes, accounting, accessibility, and industry.
Configure cookie consent, privacy notices, email settings, order flows, checkout notices, payment instructions, and customer-facing messages in a lawful and accurate way.
Decide whether a Product is appropriate for your business, website, visitors, and legal obligations.
Keep WordPress, WooCommerce, PHP, themes, plugins, and server software reasonably updated and secure.
Maintain reliable backups and a recovery plan.

11. Products, Testing, Backups, Staging Responsibility, and AI-Assisted Development

11.1 Nature of Our Products

Our Products, Services, documentation, code, updates, internal review processes, development workflows, testing workflows, and support materials may be created, assisted, reviewed, tested, debugged, improved, or documented with the help of artificial intelligence tools, automation systems, software agents, code assistants, or similar technologies.

We use these tools as part of our development and quality-control process. However, AI-assisted tools and automated systems can make mistakes, miss edge cases, produce incomplete results, misunderstand technical context, or suggest code that may not behave correctly in every real-world environment. For this reason, our Products must not be treated as guaranteed error-free, complete for every possible use case, or automatically suitable for immediate deployment on a live website without your own testing and review.

Our Products are provided as configurable software tools and development platforms. They are intended to help you build, adapt, customise, extend, and improve your own WordPress, WooCommerce, or related website workflows. They are not provided as bespoke, guaranteed, turnkey solutions for every website, store, hosting setup, legal requirement, tax rule, payment process, shipping workflow, fulfilment process, customer journey, business model, or third-party integration.

11.2 Your Testing and Backup Responsibility

By installing, activating, updating, configuring, customising, modifying, or using any Product, you acknowledge and agree that you are responsible for testing it before using it on a live website or live store.

Before deploying any Product to a production environment, you should create a complete and restorable backup of your website, files, database, orders, customer data, settings, and any other business-critical information. You should also test the Product on a staging, local, development, or other non-production copy of your website that mirrors your live environment as closely as reasonably possible.

This testing should include, where relevant, your critical store and website workflows, including checkout, cart behaviour, account registration, customer login, order placement, payment status changes, emails, order notes, order statuses, shipping and payment gateway visibility, refunds, coupons, customer notices, admin screens, reports, cron jobs, background processing, imports and exports, license activation, translations, multi-language behaviour, mobile layout, logged-in and logged-out sessions, cached and uncached pages, and common browser privacy modes.

11.3 Compatibility and Environment Responsibility

You acknowledge that WordPress, WooCommerce, themes, plugins, custom code, hooks, filters, checkout customisations, caching systems, object caching, security plugins, translation plugins, email plugins, payment gateways, shipping integrations, hosting environments, PHP versions, database configurations, browser settings, and third-party services may interact in complex and unpredictable ways.

Because every website environment is different, we cannot guarantee that a Product will operate without conflict, interruption, error, data issue, layout issue, email issue, checkout issue, performance issue, or compatibility problem in every possible configuration.

To the maximum extent permitted by applicable law, we are not responsible for problems caused by untested deployments, missing or incomplete backups, unsupported environments, site-specific conflicts, third-party plugins or themes, third-party services, hosting limitations, caching layers, custom code, custom modifications, incorrect configuration, failure to follow documentation, or use of a Product outside its intended purpose.

11.4 Live Deployment Risk

If you choose to install, activate, update, customise, or deploy a Product directly on a live website or live store without reasonable prior testing and complete backups, you do so at your own risk.

We are not responsible for avoidable disruption, lost sales, lost data, corrupted data, customer-facing issues, checkout failures, email delivery issues, payment or shipping workflow problems, downtime, reputational harm, or compatibility problems that could reasonably have been reduced or avoided through staging testing, backups, and careful deployment.

Nothing in this section excludes or limits any liability that cannot legally be excluded or limited under applicable law. However, this section forms an essential part of the conditions under which our Products are provided and used.

12. Product Licensing, Usage Rights, Domains, and Attribution

12.1 License, Not Ownership

When you purchase, download, access, activate, generate, or otherwise receive any WooUseful Product, Digital Item, code file, plugin, extension, template, documentation, design asset, configuration, downloadable file, generated output, or related material, you receive a license to use that item under the applicable license terms. You do not acquire ownership of the Product, source materials, brand, trade name, trademarks, design identity, documentation, original concepts, product structure, or any other intellectual property belonging to us or our licensors.

Unless expressly stated otherwise, all rights not specifically granted to you remain reserved by us. Your license is non-exclusive, limited, revocable where permitted by law, and subject to these Terms, the license plan you purchased, any product-specific terms, and any applicable open-source license terms.

Where any part of a Product is subject to an open-source license, including the GNU General Public License or another compatible license, that open-source license controls that part of the Product to the extent required by law. Nothing in these Terms is intended to remove rights that you are legally entitled to receive under an applicable open-source license. However, our brand names, trade names, logos, product names, commercial identity, proprietary documentation, website content, license keys, update services, support access, hosted services, non-code assets, and non-GPL materials remain protected separately unless expressly licensed otherwise.

12.2 Single or Individual License

A Single or Individual license is intended for one person, one business, or one individual store owner using the Product on one website domain.

This license allows you to install, activate, configure, and use the Product on one live website domain, together with reasonable staging, development, or local testing copies of that same website, provided those copies are used only for testing, maintenance, development, or backup purposes and not as separate commercial websites.

A Single or Individual license does not allow you to use the Product on multiple unrelated domains, client websites, agency projects, separate businesses, SaaS platforms, marketplaces, redistributed packages, bundled products, or websites owned or operated by third parties, unless we expressly agree otherwise in writing.

12.3 Multi, Agency, or Developer License

A Multi, Agency, or Developer license allows you to use the Product on the number of website domains included in your purchased plan. This type of license is intended for developers, freelancers, agencies, technical service providers, or businesses managing multiple websites or client projects.

Subject to the domain limit of your plan, you may install and configure the Product on your own websites and on client websites that you build, maintain, manage, or support. You may incorporate the Product into client website projects, website builds, implementation work, maintenance packages, or technical service packages, provided that the Product is used as part of a legitimate website implementation and not resold, redistributed, sublicensed, or marketed as your own standalone product.

You may customise configuration, styling, templates, settings, and implementation details for your clients. However, unless expressly permitted by law or by an applicable open-source license, you may not remove or obscure required copyright notices, license notices, authorship notices, attribution notices, or WooUseful identity from the Product files, documentation, admin screens, update systems, license screens, readme files, or bundled materials.

Where you present or describe a project that includes substantial WooUseful functionality, you must not falsely claim that the WooUseful Product itself was fully created by you. You should identify WooUseful as the original provider where reasonable and technically practical, especially in redistributed project documentation, client technical documentation, or public product descriptions that refer to the underlying plugin or tool.

12.4 Unlimited License

An Unlimited license allows you to install, activate, configure, and use the Product on an unlimited number of website domains, including your own websites, client websites, managed websites, development projects, and agency-maintained websites, subject to these Terms and any product-specific restrictions.

An Unlimited license removes the domain-count limitation. It does not transfer ownership of the Product to you, does not grant ownership of our brand or intellectual property, and does not allow you to rebrand, clone, resell, sublicense, redistribute, or market the Product as your own standalone product, except to the extent an applicable open-source license gives you rights that cannot be limited by these Terms.

Unlimited use also does not automatically include unlimited support, custom development, white-label rights, resale rights, marketplace distribution rights, SaaS redistribution rights, or private-label product rights unless those rights are expressly included in your plan or agreed by us in writing.

12.5 No Rebranding, False Attribution, or Misleading Resale

You may not present WooUseful Products as your own original products, remove WooUseful branding in a misleading way, rename the Product for resale, sell access to the Product as a competing standalone product, publish a copy under a different product name, or claim authorship of the Product in a way that misleads customers, clients, users, marketplaces, or the public.

You may not use our names, marks, logos, product names, screenshots, documentation, descriptions, or commercial identity in a way that suggests endorsement, partnership, official reseller status, ownership, authorship, or affiliation unless we have expressly allowed this in writing.

You may describe that your website, client project, or implementation uses, includes, integrates with, or is powered in part by WooUseful, provided that the statement is accurate and not misleading.

12.6 Client Work and Incorporation Into Projects

If your license plan allows client use, you may incorporate our Products into client websites, client platforms, custom builds, or implementation projects as part of your professional services. This means you may configure, adapt, style, and implement the Product for a client’s practical website needs.

This does not allow you to extract the Product, package it separately, resell it as a downloadable product, include it in a competing plugin bundle, offer it as a white-label product, upload it to a marketplace, distribute it through a public repository, or provide it as part of a SaaS, hosting, starter-site, template, or platform service unless your license expressly allows that use or the applicable open-source license requires otherwise.

Where a client receives a copy of the Product as part of a website project, you are responsible for ensuring that the client understands the applicable license limits, domain limits, support limits, update limits, and attribution requirements.

12.7 License Keys, Updates, and Support Access

A license key may be required to activate updates, support, downloads, premium features, or hosted services connected to a Product. A license key is not proof of ownership of the Product. It is an access credential for the rights, services, updates, support, and activations included in the purchased plan.

You must not share, publish, resell, leak, transfer, rent, sublicense, or misuse license keys. We may suspend or revoke license keys, update access, support access, hosted-service access, or download access where we reasonably believe a license key has been abused, shared publicly, used beyond the purchased plan, used fraudulently, or used in violation of these Terms.

12.8 Restrictions Subject to Open-Source Rights

Some WooUseful Products may include or interact with WordPress, WooCommerce, open-source libraries, third-party code, or other components made available under separate licenses. Those separate licenses may grant you rights that differ from these Terms.

If there is a conflict between these Terms and a mandatory open-source license that applies to a specific part of a Product, the open-source license will control for that specific part only. These Terms continue to apply to our commercial services, brand, trademarks, license keys, update systems, support access, hosted services, documentation, design materials, product identity, non-code assets, and any parts of the Product not governed by that open-source license.

12.9 Breach of License Terms

If you use a Product beyond the scope of your license, exceed your domain allowance, misuse license keys, remove required notices, falsely claim authorship, rebrand the Product as your own standalone product, redistribute it in breach of these Terms, or otherwise violate this Section, we may suspend or terminate your license, support access, update access, downloads, hosted-service access, and any related account access, to the maximum extent permitted by law.

Termination or suspension does not affect any rights that cannot legally be removed under an applicable open-source license, but it may affect your access to our commercial services, paid downloads, support, updates, license activations, customer account, and future versions.

13. Refunds and EU Digital Content Withdrawal Notice

We want customers to be satisfied with their purchase. If you experience a technical issue, contact us with enough detail to reproduce or understand the problem. We may request screenshots, error logs, staging access, plugin lists, theme information, WooCommerce status information, or other reasonable diagnostic information.

Refunds may be granted where a Product has a material technical problem that we cannot resolve within a reasonable time, where the product description was materially inaccurate, or where applicable law requires a refund.

Refunds may be refused where the issue is caused by unsupported environments, third-party conflicts, custom code, failure to test, user misconfiguration, refusal to provide reasonable diagnostic information, or where the Product was used substantially and the refund request is inconsistent with the disclosed refund policy.

For EU consumers, digital content withdrawal rules may apply. If digital content is supplied immediately after purchase and you expressly consent to immediate supply and acknowledge that you may lose your right of withdrawal, the 14-day withdrawal right may not apply. If you are purchasing as a business, consumer withdrawal rights may not apply.

14. Acceptable Use and Security

You must not use the Website or Products in a way that is unlawful, abusive, deceptive, harmful, or disruptive. You must not:

Attempt to gain unauthorized access to our systems, license servers, accounts, downloads, update endpoints, or customer data.
Probe, scan, scrape, overload, reverse engineer hosted services, bypass rate limits, or interfere with security controls except as permitted by a written responsible disclosure policy.
Upload malware, malicious code, exploit payloads, or content that infringes rights or violates law.
Use the Product to send spam, perform unlawful tracking, collect data without notice/consent, or deceive website visitors.
Misrepresent affiliation with us or with third-party providers.

If you discover a vulnerability in one of our Products, please report it responsibly to [us via our contact form] and give us a reasonable opportunity to investigate and fix it before public disclosure.

15. User Content, Feedback, Reviews and Communications

You may send us support tickets, bug reports, screenshots, logs, testimonials, reviews, feature requests, translations, suggestions, or other communications. You represent that you have the right to share such content with us and that it does not unlawfully disclose someone else’s confidential or personal data.

You grant us a non-exclusive right to use feedback and suggestions to improve our Products and Services without owing compensation, provided we do not publicly disclose your confidential information or personal data except as described in this document or with your permission.

We may publish reviews, testimonials, or case studies only where allowed by law and, where appropriate, with your permission. We may moderate or remove content that is unlawful, abusive, misleading, spam-like, defamatory, or unrelated.

16. Intellectual Property and Brand Rules

Except for open-source components governed by their own licenses, all rights, title, and interest in the Products, Website, documentation, brand names, product names, logos, icons, graphics, UI concepts, copy, examples, and other materials belong to us or our licensors.

You may not use our names, marks, logos, screenshots, product listings, or marketing materials in a way that suggests endorsement, partnership, resale authority, or affiliation unless we have given written permission or the use is legally permitted nominative reference.

You may not copy our product pages, documentation, branding, artwork, icons, or marketing copy to create a confusingly similar product, marketplace listing, or website.

17. Third-Party Services and Integrations

Products may integrate with third-party services such as WooCommerce, WordPress, payment gateways, shipping systems, email providers, analytics platforms, Google Analytics, Google APIs, Meta services, WhatsApp Cloud API, currency APIs, license systems, or other services. Your use of third-party services is governed by their own terms, privacy notices, technical limits, and pricing.

We are not responsible for third-party service downtime, API changes, pricing changes, policy changes, data practices, rate limits, suspension, accuracy, or legal compliance. You are responsible for obtaining any required third-party accounts, keys, consents, notices, contracts, and legal bases.

18. Disclaimers

The Website, Products and Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We work to build useful, reliable tools, but software cannot be guaranteed to be error-free or suitable for every environment.

We do not warrant that:

A Product will meet every business, legal, tax, accounting, accessibility, SEO, privacy, conversion, or operational requirement.
A Product will be uninterrupted, error-free, vulnerability-free, or compatible with every plugin, theme, hosting stack, browser, cache, checkout customization, language plugin, or payment gateway.
Data, reports, analytics, scores, recommendations, diagnostics, customer trust indicators, conversion insights, or automation suggestions will be complete, accurate, or legally sufficient for your business decisions.
Emails, notifications, reminders, messages, API calls, cron tasks, or background jobs will always be delivered, accepted, or processed by third-party systems.

No Product is legal, tax, accounting, security, medical, financial, or professional advice. You remain responsible for professional review where needed.

19. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for all claims arising out of or relating to the Website, Products, Services, support, these Terms, or any related transaction will not exceed the greater of:

50 EUR; or
The total amount you paid us for the relevant Product during the 12 months before the event giving rise to the claim.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or business-loss damages, including lost profits, lost revenue, lost sales, lost data, loss of goodwill, reputational harm, business interruption, customer claims, failed checkout, failed email delivery, failed payment processing, or costs of substitute services, even if we were advised that such damages were possible.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, such as liability for intentional misconduct, gross negligence, fraud, death or personal injury caused by negligence, or mandatory rights under applicable law.

20. Indemnity

You agree to defend, indemnify, and hold us harmless from claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from:

Your website, store, products, services, content, privacy practices, cookie practices, emails, order handling, customer communications, or business operations.
Your use, configuration, modification, or deployment of a Product.
Your breach of these Terms or applicable law.
Your collection, use, disclosure, or processing of personal data, including data of your own customers or visitors.
Claims by your customers, users, employees, contractors, clients, or third parties related to your store or your use of the Product.
Cybernetic attacks and hacking

21. Suspension and Termination

You may stop using the Products at any time. We may suspend or terminate access to downloads, updates, license activation, support, hosted features, or accounts if we reasonably believe that you have violated these Terms, failed to pay, abused support, shared license keys unlawfully, attacked our systems, used the Products unlawfully, or created security or legal risk.

Termination does not affect provisions that by their nature should survive, including payment obligations, license restrictions, disclaimers, limitation of liability, indemnity, intellectual property, governing law, privacy obligations, and dispute-resolution provisions.

22. Changes to the Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised “Last Updated” date. If changes are material and we have your email address, we may also notify you by email or through your account area.

Your continued use of the Website, Products, license keys, updates, or support after the updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Website and Products and may cancel future renewals where applicable.

23. Governing Law, Jurisdiction and Dispute Resolution

These Terms are governed by the laws of Romania, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms, the Website, Products, Services, support, or any related transaction will be submitted to the competent courts of Romania, unless mandatory law requires another forum.

Before starting a formal legal proceeding, both parties agree to make a reasonable good-faith attempt to resolve the dispute informally by written communication. This does not prevent either party from seeking urgent injunctive relief or taking steps required to preserve legal rights.

If you are an EU consumer, you may have access to mandatory consumer protection rights and dispute-resolution mechanisms that cannot be waived by contract.

24. General Legal Provisions

These Terms, together with the Privacy Policy, Cookie Notice, checkout terms, product-specific notices, and any written agreement signed by us, form the entire agreement between you and us regarding the Website, Products and Services.

If any provision is found unenforceable, the remaining provisions remain in force. Our failure to enforce a provision does not waive our right to enforce it later. You may not assign your rights or obligations without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of control, or transfer of business operations.

Part B – Privacy Policy

25. Privacy Introduction

This Privacy Policy explains how PHPVibe, trading as WooUseful, collects, uses, stores, shares, protects, and otherwise processes personal data when you visit our Website, purchase Products, create an account, activate a license, request support, subscribe to emails, interact with documentation, use forms, or otherwise communicate with us.

This Privacy Policy also describes how we use cookies, Google Analytics, similar technologies, and input or behavior telemetry where enabled. It is intentionally detailed so visitors and customers can understand what may be collected, why it is collected, and what choices they have.

This Privacy Policy does not automatically make a tracking practice lawful. Your actual implementation must match this document, respect consent choices, avoid excessive collection, and prevent sensitive data from being captured where it is not necessary.

26. Roles: Controller, Processor and Independent Store Owner

For personal data collected through our own Website, checkout, account area, license system, support channels, analytics, and marketing communications, we generally act as the data controller because we decide why and how that data is processed.

For personal data processed inside a Customer’s own WooCommerce store by a Product installed on that store, the Customer is generally the controller. The Product runs in the Customer’s WordPress environment and may process the Customer’s own visitor, buyer, order, cart, email, payment, shipping, or analytics data according to the Customer’s configuration and legal obligations.

Unless a Product or feature clearly states otherwise, we do not automatically receive the Customer’s store customer data merely because the Product is installed. We may receive data if the Customer sends it to us for support, enables a hosted feature, activates telemetry, uses a license/update service, connects a third-party integration, or gives us temporary access to their website.

Where we process personal data on behalf of a Customer under written instructions, a separate Data Processing Agreement may be required. Contact us via our contact form if you need a DPA.

27. Personal Data We Collect

Depending on how you use the Website and Products, we may collect the following categories of personal data:

Identity data: name, company name, username, account identifier, VAT number, billing identity, support contact name.
Contact data: email address, billing address, business address, phone number if provided, communication preferences.
Transaction data: orders, products purchased, license plans, renewal status, refunds, invoices, tax information, payment status, checkout metadata.
Account and license data: account login details, license keys, activation status, associated domains, download history, update history, support entitlement.
Technical data: IP address, browser, device type, operating system, language, time zone, referring URL, page URL, server logs, security logs, WordPress version, WooCommerce version, PHP version, plugin version, theme/plugin conflict information where provided.
Analytics data: page views, events, clicks, scrolls, traffic source, conversions, e-commerce events, approximate location, session data, device information, and Google Analytics identifiers where consented or otherwise lawfully configured.
Cookie and consent data: cookie identifiers, consent choices, banner interactions, consent timestamps, categories accepted or rejected, withdrawal records.
Behavior and input telemetry: selected interaction events, form focus/blur events, validation errors, text typed into selected fields, abandoned form/cart/checkout signals, rage clicks, navigation paths, and similar data only where enabled, disclosed, consented to where required, and technically restricted.
Support data: support tickets, emails, attachments, screenshots, error logs, diagnostic exports, admin access details if you provide them, and communications with us.
Marketing data: newsletter subscription status, email open/click data where enabled, campaign source, unsubscribe records, and preferences.

28. Data You Provide Directly

You provide data directly when you complete checkout, create an account, fill out a contact form, request support, subscribe to a newsletter, download a Product, activate a license, post a review, submit feedback, send an email, or otherwise communicate with us.

You should not send us unnecessary personal data, passwords, payment-card numbers, private customer data, special-category data, or confidential business information through support tickets unless we specifically request it and a safer method is not available.

If you send us screenshots, logs, exports, database samples, or admin access, you are responsible for removing or masking data that is not needed for the support request.

29. Automatically Collected Data

When you use the Website, our server, security tools, analytics tools, cookie tools, and similar technologies may automatically collect technical and usage data. This may include IP address, browser, device, operating system, language, pages viewed, referring page, date/time, request URL, errors, security events, cookie IDs, and interaction events.

We use automatically collected data to operate the Website, secure accounts and checkout, troubleshoot errors, understand Product interest, measure conversions, improve documentation, detect abuse, and comply with legal obligations.

30. Google Analytics and Measurement Technologies

We may use Google Analytics, Google Tag, Google Consent Mode, or similar measurement technologies to understand how visitors use the Website and to measure product-page performance, checkout performance, documentation usage, campaign performance, and other business metrics.

Depending on configuration and consent choices, Google Analytics may use cookies or similar identifiers and may collect events such as page views, clicks, scroll depth, downloads, outbound link clicks, form interactions, checkout steps, purchases, traffic source, approximate location, device information, browser information, and session information.

Google may process data according to its own policies for services used by sites and apps that integrate Google technologies. Visitors can also use browser settings, Google privacy controls, and applicable opt-out tools where available.

Cookies are small files or identifiers placed on your browser or device. Similar technologies include local storage, session storage, pixels, tags, SDKs, device identifiers, and server-side event identifiers.

We may use cookies and similar technologies for the following categories:

Strictly necessary: required for security, account login, checkout, cart, fraud prevention, consent storage, load balancing, and website operation.
Preferences: remember language, currency, display preferences, cookie choices, and similar settings.
Analytics: measure website traffic, performance, page usage, downloads, funnels, conversions, and product interest.
Marketing and advertising: measure campaigns, build audiences, attribute ad performance, prevent repetitive ads, and personalize advertising where enabled and consented.
Behavior/input telemetry: understand friction in forms, checkout, account creation, support forms, documentation journeys, and abandoned interactions where enabled and consented.

You can manage cookies through your browser settings. Blocking cookies may affect checkout, account login, license access, cart behavior, preferences, and security features.

32. User Behavior and Typed-Input Telemetry

We may collect input and behavior telemetry for limited purposes such as:

Understanding where users abandon checkout, contact forms, support forms, or product-selection flows.
Detecting form validation problems, confusing fields, broken buttons, UI bugs, JavaScript errors, or mobile layout issues.
Improving user experience, conversion funnels, documentation, support flows, and website accessibility.
Recovering incomplete interactions only where lawful, expected, and properly disclosed.
Fraud prevention, abuse detection, security review, and protecting the Website where necessary and proportionate.

We configure this telemetry to avoid collecting unnecessary or high-risk information. Our tracking systems does not record:

Password fields, login credentials, one-time codes, API keys, license secrets, authentication tokens, payment-card numbers, CVV codes, bank credentials, payment authentication data, or full payment details.
Government identification numbers, health information, biometric data, children’s data, special-category data, or highly private information.
Private message fields, order notes, support attachments, or free-text fields that are likely to contain sensitive information unless they are masked, excluded, or explicitly necessary.
Any field after a visitor has refused analytics/telemetry consent where consent is required.

A Terms or Privacy Policy cannot make unrestricted keystroke logging lawful. If the Website records typed input broadly, especially before submission, we try to obtain explicit, informed consent where required, provide a clear explanation, offer a refusal option, and ensure refusal does not block essential access unless the collection is strictly necessary.

33. Purchases, Payments and Invoices

When you purchase a Product, we process data necessary to complete the transaction, issue invoices, provide downloads, manage license keys, process refunds, prevent fraud, comply with accounting and tax rules, and provide support.

Payment providers may collect and process payment details according to their own privacy policies. We do not store full card numbers or CVV codes on our own systems. We may store payment status, transaction identifiers, invoice data, billing information, tax information, and refund records as needed for business and legal purposes.

34. License Activation, Updates and Diagnostics

When you activate a license key or request updates, the Product or your website may communicate with our license/update system. Depending on configuration, this may include license key, site URL, domain, WordPress version, WooCommerce version, PHP version, Product version, active status, error codes, and update request metadata.

We use this data to validate licenses, deliver updates, prevent license abuse, troubleshoot compatibility, measure active installations, and maintain Product security. We do not use license activation as a hidden method to collect your store customers’ personal data unless the Product or a hosted feature clearly states otherwise.

35. Support Requests and Temporary Site Access

If you request support, we may process data contained in your support request, including your name, email, website URL, screenshots, logs, plugin lists, theme names, WooCommerce status information, order examples, error messages, admin access, FTP/SFTP access, staging access, or database samples if you provide them.

You should create temporary credentials with limited permissions where possible, remove them after support ends, and avoid sending passwords through insecure channels. We may refuse to access live websites if the request creates unreasonable risk or if a staging site should be used instead.

Support data may contain personal data of your own customers. You are responsible for ensuring you have a lawful basis to share it with us and that only necessary data is shared.

36. Marketing Communications

We may send transactional emails about orders, invoices, downloads, license keys, renewals, security notices, important product changes, support responses, and account administration. These are not marketing emails and may be necessary to provide the Products and Services.

We may send marketing emails, newsletters, product announcements, discounts, educational content, or similar communications if you subscribe, purchase from us where lawful, or otherwise give permission. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may keep a suppression record to ensure we do not email you again for marketing unless you re-subscribe.

37. Legal Bases for Processing

Where GDPR applies, we rely on one or more lawful bases depending on the purpose of processing. The main bases are:

Purpose	Likely lawful basis	Examples
Checkout, account, downloads, license delivery, support	Contract or steps before entering a contract	Processing your order, giving access to a download, activating a license key, answering a support request.
Invoices, accounting, tax records, legal compliance	Legal obligation	Keeping invoice data and transaction records where required by accounting or tax law.
Website security, fraud prevention, abuse prevention, server logs	Legitimate interests or legal obligation	Protecting accounts, preventing attacks, investigating suspicious activity.
Analytics, non-essential cookies, advertising cookies, behavior/input telemetry where required	Consent	Google Analytics cookies, remarketing cookies, session recording, typed-input telemetry.
Product improvement and basic diagnostics	Legitimate interests or consent depending on data and implementation	Aggregated error rates, feature usage, compatibility diagnostics that do not require non-essential cookies or intrusive tracking.
Marketing emails	Consent or legitimate interests where allowed	Newsletter subscription, product announcements to existing customers where local law permits.

If we rely on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal. If we rely on legitimate interests, you may object where applicable.

38. How We Use Personal Data

We use personal data to:

Operate, secure, maintain, and improve the Website and Products.
Process orders, payments, refunds, invoices, licenses, downloads, updates, subscriptions, renewals, and cancellations.
Provide support, troubleshooting, documentation, security notices, and customer communications.
Understand product interest, funnel performance, checkout issues, documentation gaps, website usability, and technical errors.
Detect fraud, abuse, unauthorized access, license misuse, scraping, attacks, malware, spam, and suspicious activity.
Send transactional emails and, where lawful, marketing communications.
Comply with legal, accounting, tax, regulatory, and dispute-resolution obligations.
Enforce these Terms and protect our rights, customers, users, and the public.

We do not sell personal data in the ordinary meaning of selling a customer list for money. However, we may share personal data with trusted service providers and third parties where necessary for the purposes described in this Privacy Policy.

Categories of recipients may include:

Hosting providers, server administrators, security services, backup providers, and infrastructure providers.
Payment processors, tax/VAT tools, accounting providers, invoice tools, and fraud-prevention providers.
Email delivery providers, newsletter providers, support desk systems, CRM tools, and customer communication tools.
Analytics providers such as Google Analytics, tag-management tools, consent-management platforms, and behavior-telemetry tools where enabled and lawful.
Professional advisers such as accountants, lawyers, auditors, insurers, and consultants.
Authorities, courts, regulators, law enforcement, or counterparties where legally required or necessary to protect rights.
Successors or potential successors in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business operations.

We require service providers to process personal data only for authorized purposes and with appropriate confidentiality and security obligations where required by law.

40. International Transfers

We are based in Romania, but service providers may process personal data in other countries, including countries outside the European Economic Area. Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy decisions, Standard Contractual Clauses, data-processing agreements, transfer-risk assessments, or other lawful transfer mechanisms.

Third-party providers such as Google and payment providers may also process data internationally according to their own terms and privacy frameworks.

41. Retention Periods

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. Actual retention should be configured to match the Website and business systems.

Data category	Typical retention approach	Notes
Account and license data	For the life of the account/license and a reasonable period afterward.	Needed for downloads, renewals, support history, license validation, and dispute handling.
Invoices, tax and accounting records	For the period required by applicable accounting and tax law.	Do not delete where law requires retention.
Support tickets and emails	Typically 24 months after resolution, or longer where needed for ongoing issues or legal defense.	Mask unnecessary customer data where possible.
Server and security logs	Typically 30 to 180 days unless needed for security investigation.	Longer retention may be justified for attacks, abuse, or legal claims.
Google Analytics and analytics data	According to the configured analytics retention settings.	Use the shortest retention that reasonably supports business needs.
Cookie consent records	As long as needed to prove and manage consent, then deleted or anonymized.	Refresh when consent choices change.
Input/behavior telemetry	Short retention, typically 30 to 90 days, unless aggregated or needed for a specific support/security issue.	Sensitive fields should be excluded or masked before storage.
Marketing subscription data	Until unsubscribe/withdrawal, then suppression record retained as needed.	Suppression avoids unwanted re-subscription by import mistake.
Backups	According to backup rotation, typically 30 to 180 days.	Deleted data may persist temporarily in backups until normal rotation.

These periods are drafting targets. Replace them with the actual retention settings used by your systems before publishing.

42. Security Measures

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Measures may include access controls, password protection, two-factor authentication where available, secure hosting, HTTPS, backup controls, logging, least-privilege access, malware scanning, firewalls, updates, and staff/contractor confidentiality obligations.

No system is perfectly secure. You are responsible for securing your own WordPress website, hosting, accounts, passwords, admin users, backups, email systems, and any access you provide to us for support.

Where GDPR applies, you may have the following rights, subject to legal conditions and exceptions:

Right to be informed about how your personal data is processed.
Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure in certain circumstances.
Right to restriction of processing in certain circumstances.
Right to data portability where applicable.
Right to object to processing based on legitimate interests or direct marketing.
Right not to be subject to certain solely automated decisions with legal or similarly significant effects.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with a supervisory authority.

To exercise rights, contact us via our contact form. We may need to verify your identity before acting on a request. If your request relates to personal data processed by a Customer’s own WooCommerce store, you should contact that store owner directly because they are usually the controller for their own customer data.

Where processing is based on consent, you can withdraw consent at any time. For cookies and tracking, you can use the cookie banner or preference center where available. You can also use browser settings to block or delete cookies. Some browsers offer additional privacy controls.

Withdrawing consent does not make earlier processing unlawful, but we will stop the relevant future processing where consent is required. Some strictly necessary cookies and security technologies may remain active because the Website cannot function safely without them.

45. Children

The Website and Products are intended for business users and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contactus via our contact form and we will take appropriate steps.

46. Automated Decision-Making and Profiling

We do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning individuals. We may use analytics, segmentation, risk signals, anti-abuse checks, license validation, and product-interest data to operate and improve the Website and Products.

If a Product installed on your own store provides scoring, trust indicators, automation suggestions, customer-behavior insights, or similar features, you are responsible for reviewing those outputs and ensuring that any action affecting your customers complies with applicable law and is not unfair, discriminatory, deceptive, or unlawful.

47. Data Breaches

If we become aware of a personal data breach affecting personal data for which we are responsible, we will assess the risk, take appropriate mitigation steps, and notify affected individuals or supervisory authorities where legally required.

If you believe you have discovered a security issue or data exposure involving our Website or Products, contact us promptly via our contact form.

48. Supervisory Authority

If you are in the European Union, you may have the right to lodge a complaint with your local data protection authority. For Romania, the competent authority is the National Supervisory Authority for Personal Data Processing (Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal – ANSPDCP).

Romanian supervisory authority contact details should be verified before publishing. Current public contact details include: 28-30 G-ral Gheorghe Magheru Bld., District 1, Bucharest, Romania, and the public email address [email protected].

49. Changes to the Privacy Policy

We may update this Privacy Policy when our data practices, Products, legal requirements, vendors, tracking technologies, or business operations change. The updated version will be posted with a new Last Updated date. If changes are material, we may provide additional notice where appropriate.

This table must be customized before publishing. Replace examples with the actual cookies, tags, SDKs, pixels, local storage keys, and server-side tracking used on the Website.

Category	Examples	Purpose	Consent / control
Strictly necessary	Session cookies, checkout/cart cookies, security cookies, consent-preference cookies, login cookies.	Operate the Website, secure accounts, remember cart, process checkout, store consent choices, prevent fraud.	Usually active by default because they are necessary. Browser controls may block them, but the Website may not work correctly.
Preferences	Language, currency, display settings, remembered choices.	Remember user preferences and improve usability.	May be based on consent or legitimate interest depending on local law and implementation.
Analytics	_ga, ga[container], _gid, _gat, Google Analytics identifiers, first-party analytics IDs.	Measure traffic, page performance, funnels, downloads, conversions, product interest, errors, and user journeys.	Consent required where applicable. Respect cookie banner choices and consent mode.
Marketing / advertising	_gcl_au, gac, remarketing pixels, ad conversion tags, campaign IDs.	Measure advertising performance, attribute campaigns, build audiences, limit repetitive ads, personalize ads where enabled.	Consent required where applicable. Provide reject/withdraw controls.
Behavior/input telemetry	Session replay IDs, field interaction logs, form-abandonment events, masked typed-input events.	Identify friction, bugs, confusing fields, checkout abandonment, form validation issues, and support problems.	High-risk. Use explicit notice and consent where required. Exclude sensitive fields.
Security / anti-abuse	Firewall IDs, rate-limit cookies, bot-detection tokens, request signatures.	Protect the Website, accounts, checkout, downloads, license keys, and support systems.	May be necessary or legitimate interest depending on implementation. Avoid using for unrelated analytics/marketing.

Example Google Analytics cookies may vary depending on implementation. Cookies beginning with _ga are commonly associated with Google Analytics measurement, while cookies beginning with _gac_ may be used by advertisers to measure user activity and campaign performance. Confirm actual names with a cookie scan before publishing.

We use optional analytics and behavior tools to understand how visitors use our website, improve checkout and forms, and fix errors. If you agree, we may record page activity, clicks, form interactions, validation errors, and selected text typed into website forms before submission. Sensitive fields such as passwords and payment details are excluded or masked. You can reject this tracking and still use essential parts of the website.

Behavior and form improvement tracking: helps us understand where visitors get stuck, abandon forms, or experience errors. This may include selected typed input in non-sensitive fields, but passwords, payment details, authentication codes, and sensitive fields are excluded. Retention: [30/60/90 days].

Part E – Data Processing Addendum Summary

If a Customer asks whether a DPA is needed, use this section as a summary, not as a full DPA. A full DPA should be a separate signed document if you process personal data on behalf of a Customer.

Customer is usually the controller for End Customer data processed inside the Customer’s WooCommerce store.
We are usually an independent controller for our own Website, checkout, license, support, and marketing data.
We may be a processor when we access or process the Customer’s End Customer data only to provide support, hosted services, diagnostics, or instructed processing on behalf of the Customer.
A DPA should cover subject matter, duration, nature, purpose, categories of data subjects, categories of personal data, instructions, confidentiality, security, subprocessors, assistance, deletion/return, audits, and international transfers.
Customers should not send unnecessary End Customer data to support. Use staging sites, redacted logs, and masked screenshots where possible.

Contact Information

Questions about these Terms or Privacy Policy can be sent to:

Contact field	Value
Legal company	Patrascu Marius-Iulian Persoana Fizica Autorizata, based in Romania
EUID	ROONRC.F2025046868001
Trading name	WooUseful
Address	Romania
Website	woouseful.com, phpvibe.com
General contact	contact form
Privacy contact	contact form
Security contact	contact form
VAT / registration details	We are not VAT registred.

Last Updated: 25 June 2026

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