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Even when your team is tired, the warning signs should still be visible. WooUseful Client Trust adds simple customer trust signals to WooCommerce, helping store admins notice risky buyers, protect fragile checkout methods, and save time on orders that are more likely to fail.
Some customers order without a hitch every time.
Others cancel, miss pickups, dispute charges, or pick payment methods that leave you holding the risk.
You probably already know which type costs more to serve, you just have no easy way to act on it inside WooCommerce.
That's the gap this plugin fills.
It adds a trust score to each customer, calculated from their actual order history, from the completed orders, cancellations, failed deliveries, and refund requests.
That score shows up as a compact indicator in your orders list and as a full panel inside each order.
No separate screen. No report to pull. It's just there when you need it.
Order history only tells part of the story.
If you've dealt with a customer long enough to know they're reliable — or that they're not — you can lock a score manually. Locked scores stay fixed until your team clears them.
No future order history will change them.
This matters in both directions. You might want to mark a longtime wholesale buyer as fully trusted, or steer a repeat problem customer toward prepaid options without having to explain why.
If a customer's score falls below a threshold you set, you can hide specific payment methods or shipping options at checkout.
Cash on delivery, pay-later, invoice billing — whatever you consider high-risk for low-trust accounts.
Safer options like card payment and bank transfer stay available. There is also a built-in fallback that prevents the plugin from accidentally removing every checkout option, so no customer ever gets stuck at a blank checkout page.
A few examples of how this can be configured:
First-time buyers don't have order history, so checkout restrictions don't apply to them.
The plugin can still assign an informational score based on where they came from — a Google ad, a newsletter link, a referral campaign — but that score is for your reference only. Nothing is hidden from new visitors.
Same goes for unknown visitors with no detectable source. They're treated as guests until real order history accumulates.
A trust column with a compact score display, so risk is visible before opening the order.
A small trust indicator beside the customer name and a detailed Client Trust panel on the order edit screen.
A trust panel on each customer's user profile, with admin-only trust notes per customer.
A practical lookup tool for checking customer reliability without digging through old orders manually.
Use real order history, manual trust locks, and safe checkout restrictions to protect your store without punishing good buyers.
Customer risk becomes visible right where your team already works.
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Stable, Ajaxed
Download assets are visible to customers who own this item.
Stable
Added a cleaner WooUseful-style settings interface.
Added feature overview cards for trust signals, manual trust locks, and checkout guardrails.
Added release-safe default explanations inside the admin screen.
Added clearer trust policy information inside the order trust panel.
Added manual trust lock updated date.
Improved wording across the plugin for easier admin understanding.
Improved manual lock clearing so old email-based locks cannot remain active accidentally.
Updated readme, plugin description, and translation template.
Version 0.1.10
Introduced the Manual Trust Lock policy.
Admin-entered trust scores are now treated as authoritative until cleared.
Manual locked scores are never recalculated from future order history.
Trust restrictions can use manual locked scores to control checkout options.
Updated order panel, user profile, tooltips, and settings wording.
Added safer restriction behavior for new and uncategorized customers.
Newcomers are never blocked by payment or shipping restriction rules.
Unknown visitors are never blocked.
Source-only initial scores are informational and never used for checkout blocking.
Restrictions now apply only to customers with real order history or a manual trust lock.
Version 0.1.8
Improved checkout restriction scoring logic.
Fixed first-time checkout source detection so current visit source is available when needed.
Improved payment gateway matching for custom gateway IDs.
Reviewed WooCommerce checkout, payment, shipping, and HPOS compatibility approach.
Added Trust Restrictions.
Payment gateways can be hidden based on customer trust score.
Shipping methods can be hidden based on customer trust score.
Added minimum-score rules for payment gateways.
Added minimum-score rules for shipping methods.
Added safe fallback options to avoid hiding all checkout methods.
Added optional generic customer notice when checkout options are hidden.
Version 0.1.6
Improved newcomer wording.
Replaced “Estimated · Unknown” with “Newcomer”.
Added source-aware labels such as “Newcomer · Facebook” and “Newcomer · Google”.
Updated tooltips and translation strings.
Added localization support.
Added languages/ folder.
Added translation template file.
Improved text domain loading.
Wrapped admin strings for translation with Loco Translate or similar tools.
Version 0.1.4
Added Initial Trust by Source.
Captures UTM source, medium, campaign, click IDs, referrer, and landing URL.
Added configurable newcomer scores for sources such as Google, Facebook, Instagram, TikTok, email, direct, unknown, and admin-created orders.
Added custom source rules.
Source-based scores apply only as first-order admin signals.
Replaced numeric badge beside the customer name with a small icon-only trust indicator.
Added blue, yellow, red, and grey trust indicator states.
Trust column now shows simplified score display.
First-order customers show as new.
Fixed escaped HTML issue in the WooCommerce orders list.
Reworked trust indicator rendering so badge markup no longer appears as plain text.
Improved compatibility with the orders list display.
Version 0.1.1
Added compact trust badge beside customer names in the WooCommerce orders list.
Added trust score column improvements.
Added color-coded score states.
Added tooltip details with score and order-history context.
Added WooCommerce Client Trust settings page.
Added customer trust scoring based on order history.
Added reliable, failed, cancelled, and refunded order counters.
Added configurable status mapping.
Added adjustable score formula.
Added order edit screen trust panel.
Added user profile trust panel.
Added trust column in orders list.
Added trust column in users list.
Added customer lookup.
Added manual trust override foundation.
Added HPOS-safe WooCommerce order handling.
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You can review the release history for this product here. Download links are shown only to customers who own this item.
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